JB Robinson Jewelers
Reviews and Complaints
www.jbrobinson.com
Anonymous
Southgate, Michigan
Diamond Ring Review
Jbrobinson took our ring examined it didn't record it and as a result we ended up paying for a diamond that fell out of the setting. They have to examine it every six months or the warranty is void. Make sure you get it in writing that you took your item in or they will *** as they did us. I will never buy anything from in ripoff again!!!
Reason of review:
Damaged or defective
Anonymous
Chicago, Illinois
Diamonds Review
I felt like I was at a bad used car lot. Pressure city. Nobody knew what they were talking about. I asked the Mgr what the quality of the diamond was;he told me and was the corrected by the salesgirl who gave one pt less in quality. The MGR gave her a vicious look, but stuck with her number. No Thanks
Reason of review:
Poor customer service
Anonymous
Lansing, Michigan
TERRIBLE CUSTOMER SERVICE!!!
I called the Lansing Mall which is located in Lansing, Mi. I wanted to find out information about sending my ring in to get soldered and re-dipped. The man who answered the phone interrupted me before I finished speaking and said "2 weeks". I thanked him and he hung up on me. Now I understand another reason as to why there is NEVER anyone in their store. The times I have been in there, they bombard you with their sale tactics and it's very uncomfortable. I avoided that car salesman atmosphere and just made the call. Goes to show that they don't value customers that have previously purchased items from them. Those are the most valuable ones! I will never shop there again.
Yolanda Ulr
Taylor, Michigan
Diond wedding ring diamond chipped
They have had my wifes ring since June to repair a chipped diamond which shouldn't have chippeMmd anyhow..... Don't shop there. They suck. We have tried to talk to them but it's not helping. I have emailed them time and time again but no results. JB Robinson also said we didn't bring the ring in every six months which we did. They just didn't log it in. So I am telling everyone I know not to shop there. On top of having to wait months for a repair we now must pay to have it fixed. So now we have no ring for our anniversary. When we get the ring back we are going to sell it and shop at a real store......
Loss:
$2800
Preferred solution: Full refund
1 comment
Yolanda Ulr
Morrow, Ohio
Bad Service. Chipped Diamond
Ok. So yesterday was our 1st anniversary. We bought our rings at JB Robinson. During that year we took her ring in for cleanings and inspections. The people at jbr did not log us in per the agreement which says it must be inspected every six months. Now I know why they didn't log us in. The so called diamond chipped. So we take it to them. They say we have to pay to have it fixed because we never brought it in for inspection. That's ***. First of all it's a dumb policy. Second it's a *** diamond cuz it chipped. Who knows it's probably glass. Anyhow they have had it sincr early June. No ones contacted us or gave us any clue when it's to be done. Now we won't have it for our second honeymoon either. So don't shop at JBR. They totally suck and they sell junk.
Loss:
$3000
Reason of review:
Damaged or defective
Preferred solution: Full refund
1 comment
Anonymous
Morrow, Ohio
JB Robinson Jewelers - Jewelry Warranty Review
JBRobinson will sell you jewlery and then sell you a warranty. If you dont bring your item in every 6months warranty is void. I bought my wifes wedding ring there. Taylor store in Southland. They're real nicd til thier junk jewlery has a problem. We took her ring in and they didn't log in that we were there so warranty was voided. The diamond chipped. What kind of diamond chips unless it's junk or glass. Anyhow now we have to pay to get it fixed and they have had her ring for more than 2 months.Sales people are rude and yes full of themselves. I wil never shop there again. Jb ripyouoff sucks.
2 comments
Anonymous
Morrow, Ohio
Review about Unprofessional Staff
JBRobinson has had my wifes ring for more tha two months. We did everything we were supposed to and they never acknowledged we ever came in there store for inspections and cleanings. Sneaky people rude salespeople and poor warranty procedures have made me realize that JBR is the worst store on the planet. Dont ever shop there.
Anonymous
North Haven, Connecticut
Review about Credit Card Application from North Haven, Connecticut
Jb Robinson only has an add in their help wanted so they can get a credit card application. U go through two interviews with them pretending to hire you. All they want is a credit app. Do not apply to this company. Manager was so full of himself.
Anonymous
Ocoee, Florida
CREDIT CARD SALES TACTIC
Be VERY aware when you are going to pay for your purchase and suddenly you have more than one sales personnel bombarding you with questions and handing you different papers to sign!NEVER GIVE them your social or ID number, they will begin to fill out a credit card application under your name, and sneak it for you to sign. It does not matter how many times you say no, they will attempt to deceive you into creating a store Credit Card just for a couple of hundred dollars in commission. Sales people do not care about you, your finances, or what happens AFTER you purchase their product. As long as they made a sale, that's all their hearts are set on.ALL THEY CARE ABOUT IS COMMISSION! BE AWARE!!!
Loss:
$500
1 comment
Anonymous
Poor craftsmanship and care.
My fiancé ordered my ring from JB Robinson on May 11, 2013 and they told him that since it was a custom designed ring that it would take a few weeks to get it made and in the way that he wanted. He picked it up May 25, 2013 and ended up surprising me with the proposal on June 1, 2013 with our friends present. I had my ring for 4 days and took it in to JB Robinson to get it sized because it was slightly big. Since I was sending it away to get sized I decided that I would like it engraved with our initials in cursive. I watched the sales associate write the note and they sent it away. Two weeks later my ring comes back to the store and they call me to let me know it is ready to pick up. When I go in to get my ring, the engraving is in bold block letters (not cursive as requested) and there is yellow on my white gold band. Simply unacceptable; so we send it back. They have my ring for another week and call me again on June 25, 2013 to let me know that my ring is in once again. I look at the ring and you cannot even read the initials that I requested be engraved into my band. At this point I am upset and crying in the middle of the store because they have not only messed up my ring for the 2nd time, it needs to be sent out AGAIN. I picked out a new font for the initials and told them that the numbers were good and not to change them. The manager was able to push back our first payment at my request because we did not wish to make a payment on a ring that I didn’t even get to wear the first few weeks of our engagement. We still get to pay the extra interest. I get my ring back June 28, 2013 and they have changed my numbers, and there is a dent in my band from where they have engraved my band. At this point I have called it quits on getting any of my work done at JB Robinson. I took my ring and I have since gone to another jewelry store capable of doing work in their store. I had planned on buying our wedding bands at JB Robinson also, but have since changed my mind because of the poor craftsmanship and not so careful handling of my very expensive ring ($7100.00). I could not be any more disappointed in my experience and do not plan on ever going back to purchase jewelry from this store.
1 comment
Cheyenne Whw
Chardon, Ohio
J. B. Robinson Jewelers Complaint: Scapped My Ring
My personal experience with J. B Robinson, Mentor, Ohio defies comprehension of a business that is supposedly selling “expressions of love and lasting memories.” In May 2008, I took my engagement ring (of 37 years marriage) to be reset in a new mounting. My original setting finally wore thin. My diamond came back in the new mounting/setting but my original engagement setting was not returned. Upon inquiry, J. B. Robinson, Mentor, Ohio confirmed that it had been scrapped! It was too late and irretrievably gone. My experience with J.B. Robinson Jewelers, Mentor, Ohio is that they acted in a totally irresponsible and irreparable manner. Their action with my original engagement setting defies sensitivity and responsibility toward their customers and the highly personal pieces of jewelry entrusted to them. J.B. Robinson’s actions with respect (or lack thereof) to my engagement ring setting were shabby. Throwing my original engagement setting into a scrape pile (to be melted down and reclaimed for their profit) only demonstrated to me that the best thing that could happen to this store is that it could be "scrapped!".
4 comments
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Never shop at JB Robinson. The staff at Southland was rude to my wife and we have not heard one word on the status of her wedding ring repair.