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I have a Kay card and jb card I got the jb first with 1500 limits then the Kay without applying for 1500 charge on Both cards but paid down the Kay card when I wanted recharge on ithe Kay card was told I had to credit they had combined it with the jb card and the jb...
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#663122
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I dropped off a ring to be sized in March. I explained to the woman helping me that I was a size 4.5. She measured my finger and said I was a five. When I got my ring back a couple weeks later, it was still way too big, and it broke where they had cut it to size it. I...
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Princess Anne, Maryland
#637562
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I took my gold tennis bracelet in for repair of 1 missing stone, 3 months later when we hadn't heard from them,my husband stopped to check the status on the repair. It was sitting in vault. He was told it was UN repairable and they would give me a store credit of less...
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Anonymous
Anonymous

Don't waste time with the BBB. Get your bracelet back and see if someone else can repair it.

1.3
#587599
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Diamonds Review

I felt like I was at a bad used car lot. Pressure city. Nobody knew what they were talking about. I asked the Mgr what the quality of the diamond was;he told me and was the corrected by the salesgirl who gave one pt less in quality. The MGR gave her a vicious look, but stuck with her number. No Thanks
#575155
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Diamond Ring Review

Jbrobinson took our ring examined it didn't record it and as a result we ended up paying for a diamond that fell out of the setting. They have to examine it every six months or the warranty is void. Make sure you get it in writing that you took your item in or they will *** as they did us. I will never buy anything from in ripoff again!!!
#573246
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I get calls from people in at least 25 diff states, scam call on behalf of J B Robinson Jewelers. They say 'this is your jeweler.. please call us at your earliest convenience" or if I answer they will put me on hold and put music on for a while; I never bothered to...
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I didn't like
  • Getting scam calls constantly
#568128
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I called the Lansing Mall which is located in Lansing, Mi. I wanted to find out information about sending my ring in to get soldered and re-dipped. The man who answered the phone interrupted me before I finished speaking and said "2 weeks". I thanked him and he hung...
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#540472
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Ok. So yesterday was our 1st anniversary. We bought our rings at JB Robinson. During that year we took her ring in for cleanings and inspections. The people at jbr did not log us in per the agreement which says it must be inspected every six months. Now I know why they...
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Anonymous
Anonymous

when you take your ring in for a cleaning make sure you give them your information. if they dont ask for your name they have no way to record the inspection

#524683
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They have had my wifes ring since June to repair a chipped diamond which shouldn't have chippeMmd anyhow..... Don't shop there. They suck. We have tried to talk to them but it's not helping. I have emailed them time and time again but no results. JB Robinson also said...
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Anonymous
JohnnyV

Never shop at JB Robinson. The staff at Southland was rude to my wife and we have not heard one word on the status of her wedding ring repair.

#524665
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JB Robinson Jewelers - Review about Unprofessional Staff

JBRobinson has had my wifes ring for more tha two months. We did everything we were supposed to and they never acknowledged we ever came in there store for inspections and cleanings. Sneaky people rude salespeople and poor warranty procedures have made me realize that JBR is the worst store on the planet. Dont ever shop there.
#513255
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