filters
state:
Show
city:
Show
product:
Show
Show

JB Robinson Jewelers - Citizen watch repair estimate

Took watch to JBR in Aurora Ill. Got a quote for repair of watch 300.00 more than Citizen repaired it for!! Told JBR and they just said that was the estimate they had! Total ripoff- used to be a good customer there- no longer ......
1.1
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
#1186140
Reply to reviews
Apparently the only branch in Colorado has been CLOSED! This is where my husband and I bought our wedding rings and went in to get them inspected and without any notice they closed their doors for good! Now what are we supposed to do. Sorry JB but driving 9 hours to...
Read more
Anonymous
Samantha

You may take them to Kay Jewelers to keep your warranty current. They are the same company. JB Kays Jared Zales are all the same.

Anonymous
Durpa

Wow your righteous indignation really masks a very shallow person. Firstly those decisions are NOT under the stores control. Closing a store is a very stressful event. The cho...

2.1
#1151348
Reply to reviews
Show

JB Robinson Jewelers - Rude and ignorant manager and sales associate

I went in Orland Square mall to purchase a Ring And all I have to say is there customer service sucks
1.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
Warranty
Website
#1120157
Reply to reviews
I sent my wedding band to be fixed it was missing a diamond, it was to take two weeks, when it come back not fixed I was mad. I called customer care the lady said I would have it in four days but also said that the girl in the store said the diamond was there, I had...
Read more
#1064091
Reply to reviews
My spouse and I went to the location at Strongsville mall in Ohio. We went in to inquire about financing options. Sales staff took the last 4 digits of my SS and address. Was then told we could get approved for a credit card, but no one provided us with any of the...
Read more
1.1
#1025776
Reply to reviews
I am currently paying $150 month on my card of 4yrs that was used to purchase a wedding set, for a wedding that never happened, unworn rings I tried to return but was told I was just a week past return date. Fine. Starting Jan of this year, 2017, my income has been cut...
Read more
1.0
#1015301
Reply to reviews
Yes..... My husband brought me a diamond ring 2009, I wanted the diamond mounted. I took the ring back to the store. After a week or more they said my ring was back . so I got to the store and looked at my ring , trust me my diamond wasn' t the same. They gave me a...
Read more
1.0
#950092
Reply to reviews
I purchased a Le Vian rose gold garnet ring and a Le Vian rose gold chocolate diamond necklace. I returned the ring after I found out that Le Vian does not cover the loss or damage to any stones in any of their jewelry, except for the main stone and it has to be a...
Read more
1.8
#895691
Reply to reviews
Manager was Very rude!!!!!! Sandra is her name.i was dealing with a very nice gentelman when she decided to take over the transaction.thats when everything went south.she lost my paperwork and when i tried to tell her i had given him 4 receipts she started saying sir...
Read more
2.5
#882710
Reply to reviews
MY SON TOOK MY MOTHERS RING IN TO GET SIZED SO HE COULD PURPOSE TO HIS GIRLFRIEND HE WENT TO PICK IT UP AND WAS TOLD THEY LOST IT -I DON'T THINK SO - THIS IS A FAMILY HEIRLOOM-THIS IS A JEWELRY STORE YOUR NOT IN THE BUSINESS OF LOSING JEWELRY-HE WAS OFFERED THE 800.00...
Read more
1.0
#847029
Reply to reviews