JB Robinson Jewelers - Pissed

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I made a large payment was told out was fine i was paying a year in advance then started getting messages from creditors why haven't you made your payments I'm like what are you talking about i paid a year ahead knowing my husband was gonna be without a job i have no money to pay now. You guys took it all that's not my fault.

Then they transferred me over to a debt collection agency it was all their fault I'm so pissed. Now idk if i still have insurance on my ring or not and i need it resized tried to pay bill that is due today through debt collector and can't cause they aren't open sundays like wth.

Product or Service Mentioned: Jb Robinson Jewelers Customer Care.

JB Robinson Jewelers - Rude and ignorant manager and sales associate

1.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
Warranty
Website

I went in Orland Square mall to purchase a Ring And all I have to say is there customer service sucks

Product or Service Mentioned: Jb Robinson Jewelers Customer Care.

Reason of review: Poor customer service.

JB Robinson Jewelers - J B Robinson Jewelers - Review in Luxury / Jewelry category

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1.0
Details
Style and Design

I am currently paying $150 month on my card of 4yrs that was used to purchase a wedding set, for a wedding that never happened, unworn rings I tried to return but was told I was just a week past return date. Fine.

Starting Jan of this year, 2017, my income has been cut in half, permanently. I am a single mother on disability with a total income of $735 month. No support and a mortgage to pay. I called to see about lowering payments to $50 month, even canceling card to set up these lower payments.

I was told even canceling card, payments will remain the same and still report monthly to all 3 credit agencys. No help. I was told I have been paying insurance this entire time, customer service gave me a number to call and make a disability claim. A week later a letter of denial comes on my claim stating I have never paid into any insurance?

I cannot afford these monthly payments, and I am still trying to pay JBR $50 month, even that is a large payment for me with my income. There has to be something I can do?

Product or Service Mentioned: Jb Robinson Jewelers Customer Care.

Reason of review: Problems with payment.

JB Robinson Jewelers - Simple Review #1466955308

Harrellsville, North Carolina
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It's the worst customer service !! And the customer service phone never works!!!

Product or Service Mentioned: Jb Robinson Jewelers Customer Care.

Reason of review: Poor customer service.

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