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Jb Robinson Jewelers Customer Care Review

It's the worst customer service !! And the customer service phone never works!!!
Harrellsville, North Carolina
#872191
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took my watch to store#2256 Paducah mall.may 2 2016 to get batt replaced.young lady took it and took the back off,put new batt in it but couldn't get the back back on it.man tried it but couldn't get it on.mr.michael said would send it to repair shop.be back 2wks.i...
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Smithland, Kentucky
#851014
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MY SON TOOK MY MOTHERS RING IN TO GET SIZED SO HE COULD PURPOSE TO HIS GIRLFRIEND HE WENT TO PICK IT UP AND WAS TOLD THEY LOST IT -I DON'T THINK SO - THIS IS A FAMILY HEIRLOOM-THIS IS A JEWELRY STORE YOUR NOT IN THE BUSINESS OF LOSING JEWELRY-HE WAS OFFERED THE 800.00...
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1.0
#847029
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I am extremely pissed at this company... We have bought jewelry from them numerous times on our line of credit. My husband goes on to get me something for mothers day then finds out that his card was denied. In this matter the ring we just purchased through them we had...
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Anonymous
Anonymous

That's very strange. We haven't used are card in 5 years, and they still won't shut it down. It's a open door card.

#839211
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Your company has canceled my line of credit. Why not contact the customer and advise them of your intention?  Horrible way to treat a loyal customer with a large credit line and payment/purchase history. I had been a loyal customer for as long as I can remember. I...
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1.0
#819016
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I've been a loyal customer with a high credit line for over 10 years and today your company eliminated my line of credit only because I haven't used my card in 2 years. However I have purchased items from your company and paid in cash. It is sad as how you treat your...
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#818837
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Three yrs ago my now husband purchased my engagement ring from JBR. He proposed on a beach in Key West...absolutely beautiful. Well the next day..the diamond in my quad set fell out! Yes, it fell out on day 2! . JBR replaced it, then a year later it fell again! Then...
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1.8
#796477
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2 months after getting the ring, the rhodium plating wore off and the ring is yellow! I'm not talking about an off white yellow, but a very ugly yellow color! My fiance and I have gone to the store 4 times and spoke with corporate. They do not want to give us a refund....
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1.4
I didn't like
  • Horrible customer service
  • Getting a yellow ring when we purchased a 10k white gold ring
  • Care
#762389
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I TOTALLY agree! Bought an engagement ring there 5 yrs ago. Took it in recently to have it resized cuz im getting married. Picked out our wedding bands. Had mine resized w my engagement ring. Can ya believe the brand new wedding band came back all gouged up an my...
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Doylestown, Ohio
#719702
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Chocolate Diamond Ring Review

Fiance bought me my dream ring.. Chocolate diamond of course. 2 days after having it the diamond fell out. Sent it in to get fixed, haven't even had it for 5 hours after just getting it back today an another diamond falls out. Pissed off and ready to cry.
4.0
Details
Customer service
Price Affordability
Product or Service Quality
Hazel Green, Wisconsin
#669266
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